FAQ

🛍️Orders:

How do I place an order?

Simply browse our products, add your items to the cart, and proceed to checkout. You can check out as a guest or create an account.

Do I need an account to place an order?

No, guest checkout is available.

Can I cancel my order after placing it?

Yes, you can request a cancellation by contacting us via email or WhatsApp as soon as possible. Once an order is shipped, it cannot be cancelled.

💳Payments:

What payment methods do you accept?

We accept Cash on Delivery (COD), debit/credit cards, net banking, and other available payment options at checkout.

Is Cash on Delivery (COD) available?

Yes. COD orders require verification via phone call before shipment. Orders may be cancelled if verification is unsuccessful.

Are there any extra charges for COD?

No, there are no extra charges for COD.

🚚Shipping & Delivery:

Where do you ship?

We currently ship within Pakistan only.

How long does delivery take?

Orders are processed within 1 working day and delivered in 3–5 working days

Do you offer free shipping?

Yes, free shipping is available on orders above Rs. 4,000.

How can I track my order?

Once your order is shipped, tracking details are shared via email, and you can also track it on our tracking page.

🔁Returns, Refunds & Exchanges:

What is your return policy?

We offer a 7-day return window from the date of delivery, subject to our Return Policy.

Are all products returnable?

Perishable items, sale items, and gift cards are not returnable.

Do I need an unboxing video for returns or exchanges?

Yes. An unboxing video is mandatory for claims related to damaged or wrong products.

Who pays for return shipping?

Return shipping costs are paid by the customer.

How long do refunds take?

Refunds are processed to the original payment method within 8–15 business days after approval.

Do you offer exchanges?

Yes, but only for wrong or damaged items, subject to verification and stock availability.

📦 Products:

Will the product look exactly like the pictures?

We try our best to display products accurately. However, minor color variations may occur due to lighting or screen differences.

How do I choose the right size?

Please refer to the size chart available on the product page. If you need help, feel free to contact us.

📞 Support & Contact:

How can I contact Bachamehal?

You can reach us via:

Support Hours:
Monday to Saturday, 2:00 PM – 10:00 PM

🔒 Safety & Trust:

Is it safe to shop on Bachamehal?

Yes. Our store is powered by WordPress and uses secure payment gateways to protect your information.